FAQs and other information

General FAQs

How are the different courses conducted?

Design and Install Course split into three parts:

  1. Online Theory – assessment questions completed as you read through the course material; this should be attempted before you attend the practical component.
  2. Practical – three day practical at the Sydney Training Facility in Botany, doing installations, fault finding, commissioning, revising online theory, and an examination.
  3. Design Task – final assignment to bring together all theory and practical knowledge.

Install Only Course split into two parts:

  1. Online Theory – assessment questions completed as you read through the course material: this should be attempted before you attend the practical component. Note: the install online component is shorter than the Design and Install online component.
  2. Practical – two day practical at the Sydney Training Facility in Botany doing installations, fault finding, commissioning and revising online theory.

Design Only Course split into two parts:

  1. Online Theory – assessment questions completed as you read through the course material: this should be attempted before you attend the practical component
  2. Design Task – final assignment to bring together all theory and practical knowledge.
  3. Examination – once all other assessments have been undertaken, an exam will be issued.

I’m not very confident with using computers – is there another option?

GSES understands that sometimes technology may create barriers for students, so we provide the option for receiving written assessments instead. You then post them back as you finish, and tutors will provide feedback via post.

You still receive the same resource book and there is no additional cost for this option.

I am not an electrician – what can I do?

Non-electricians are able to enrol in the Design Only course. You will get a certificate of completion, and the course covers material from K125A and K135A.

Note: This is an online course, and has an optional practical course. However, this does not give an install accreditation.

Where can I find information about accreditation?

The Clean Energy Council (CEC) have set up a dedicated phone number and website for accreditation.

Email: www.solaraccreditation.com.au

Phone: 03 9929 4141

Can I get exemptions to part of the course?

GSES recognises Statement of Attainments from other RTOs. So if you already have completed, for example K125A, then you won’t have to complete that unit again. GSES needs to see your certificate, and verify that it is valid for you to get credit for previous units.

FAQs for Registered Students

I have registered, but now I can’t log in.

When you register for the first time, you will receive an email that contains your new username and password.

Sometimes, your email client may treat such messages as spam and they may be sent to your junk mail folder – so if the email has not appeared in your inbox, please check your junk mail box.

If you have entered your email address incorrectly, you won’t receive the email or be able to activate your account. You will need to ring the GSES office on 1300 265 525 to activate your account.

I have previously logged in successfully, but now I can’t.

Make sure you have entered your username and password correctly. The password is case sensitive, so make sure that ‘Caps Lock’ is off.

If you have forgotten you password, you can click on the ‘Forgotten Your Password’ link, enter you email, and your details will be sent to your email address.

If you can’t remember the email address you used to log in, you will need to contact the GSES office on 1300 265 525 to retrieve your details.

When I log in, it takes me back to the homepage.

Make sure you aren’t already logged in. You can tell if you are already logged in if you can see ‘My Account’ tab in the blue bar at the top.

Try downloading and using either Mozilla Firefox or Google Chrome, sometimes updates to Internet Explorer cause issues with the website.

My questions don’t appear in the middle of the page.

If your questions appear off-centre, and you can only see half of the question box, you need to update your website browser (i.e. Internet Explorer, Firefox, Chrome, Safari, etc.)

For most browsers, you can update the browser by searching, for example, ‘Update Internet Explorer’

If you are on a work computer, you may need to speak with your IT departments to do any updates.

How do I get back to questions I answered wrong?

  • Go back to the big blue buttons (click on ‘My Account’ in the blue bar once you are logged in) and then go to ‘Access Enrolled Courses’.
  • Click on the magnifying glass next to the topic you want to access.
  • Click directly on the question you want to go to (where it says ‘incorrect’). This will take you directly to the question you have answered incorrectly.

 

I fixed up one question and submitted and now can’t get to the other questions I got wrong.

Once you submit a Question Block, all the questions within that block are locked for editing by the student until the tutor has marked them.

So if you have two questions in the same Question Block that are incorrect, you need to change both of them before you re-submit. If you only change one, you will need to wait for the tutor to mark them before re-attempting the second question.

If the questions you answered incorrectly are in different Question Blocks, then you can submit one Question Block and then work on the other questions.

On the ‘My Progress’ page, it says that all the questions in one section are complete, but the actual section itself says incomplete.

A section won’t say complete until all the questions preceding it are also complete. So that means that there are one or more questions in previous section(s) that you have answered incorrectly.

Go back to preceding sections and click on the magnifying glass for each section, so you can see all the questions until you find the ones that say ‘incorrect’. Once you have answered these questions correctly, the sections following will then also show ‘complete’ (if you answered all the questions correctly in that section).

The ‘My Progress’ page says that there are 15 sections to complete, but I can’t see all the course sections.

To gain access to later parts of the course, you need to complete the first few sections. So if you have just started, you won’t be able to see all the material.

Cancellation

GSES will offer refunds for payments made through the online shop under the following conditions.

Publications and Equipment

All publications, product and equipment purchased separately (i.e. not materials supplied by GSES as part of course material) must be returned unused and in their original condition to our Sydney office. Returns will incur a 30% restocking fee. GSES reserves the right to refuse a refund on the basis that goods are damaged or have been used prior to return.

Online Training Courses

Cancellation of online training courses will be subject to the following conditions:

  • Cancellation of online training courses made within fourteen (14) days of the date of payment AND before the course has been accessed: the student will receive a full refund of the online course payment
  • Cancellation of online training courses made within fourteen (14) days of the date of payment AND after the course has been accessed AND before any coursework has been submitted for assessment: the student will receive a refund of the online course payment less a cancellation fee of $440 inc. GST, unless the the value of the course is lower than this, in which case the student will receive no refund.
  • Cancellation more than fourteen (14) days after the date of payment OR after the first coursework is submitted for assessment (whichever occurs first): the student will receive no refund.

Practical Training Component

The confirmed date for the Practical Training Component or Professional Development Day is only available once payment if received and GSES contacts the students.

  • The date for the Practical Training Component or Professional Development Day may be changed, but this change cannot be made within fourteen (14) days of the starting date of the Practical Training Component or Professional Development Day.
  • Changing the date of any GSES Practical Training Component will incur an administration fee of $192.50 inc. GST.
  • Changing the date of any GSES Professional Development Day will incur an administration fee of $82.50 inc. GST.

There is no refund offered for cancellations less than 14 days prior to the scheduled start date of Practical Training Components or Professional Development Days.

Course Validity 

Courses (except PD courses) are valid for 12 (twelve) months, therefore the course must be completed within the expiry date given at the time of enrolment. If any extensions are required after the course expiry date, an administration fee of $137.50 inc. GST per month will be incurred to extend the course.

If cancellation/extension/change of date etc is required, please contact GSES – info@gses.com.au or 1300 265 525.

RTO Reporting Requirements

As of 1 January 2015, all RTOs are required to report student data to the Australian Federal Government. Please see the letter below for more information. The mandatory enrolment form for all new students and all current students who have not completed their course by 1 January 2015 is here.

How to obtain a USI

The following PDF provides more information about how to obtain a unique student identifier (USI).

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